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This seminar provides a comprehensive overview of essential interpersonal skills and business skills, and detailed discussion of the most important skills that apply to most jobs.  Participants engage in exercises and leave with tools that help them continuously develop these skills.  Many topics are covered briefly to give participants a big-picture view of important interpersonal skills.  Teamwork and conversation skills for the purpose of communicating clearly and building rapport are covered in-depth during the first day. 

Day two focuses on leadership skills.  Attendees learn the difference between leadership and management and how to develop specific leadership skills that are important to ALL individual contributors - not just managers or supervisors.  The most important leadership traits that apply to typical on-the-job responsibilities are emphasized.  In-class exercises provide an assessment of individual leadership abilities and provide guidance for further development of leadership skills.

This seminar enables you to:

• develop key interpersonal skills and business skills needed to excel as a technical professional

• improve your ability to collaborate effectively with teams

• assess your current abilities in key skill areas

• identify goals specific to your individual needs

• become more influential

• improve your ability to effectively lead projects and teams

• get more support for ideas that will benefit your company

Instructor: Gary C. Hinkle

Overview of Essential Skills

Balancing technical and non-technical skill development

The importance of “soft” skills:

Conversation Skills: The Key to Successful Collaboration

Why frequent face-to-face conversation is important

The art of listening

How to make conversation easy – even for the highly introverted

When to use email or phone instead of face-to-face conversation

Teamwork

Building rapport with business associates

Integrating your ideas with surrounding influences and business objectives

Helping others to see your view

Understanding the process of “give and take”

Presentation Skills

Presenting to groups, both small and large

Length and detail of presentations

Keeping the audience engaged

Tips for using PowerPoint or other visual aids

Customer Service

Satisfying the needs of both internal and external customers

Prioritizing demands from multiple customers

Commitment: The ultimate customer service tool

Achieving the highest level of customer service

Project Planning

Overview of project planning skills and tasks

Individual accountability for estimating, planning, and scheduling work

Integrating strong level of commitment into successful project plans

Creating a Development Plan

Characteristics of a good professional development plan

Balancing personal goals vs. work requirements

Self-assessment

What is Leadership?

Our Guarantee

If for any reason you are not satisfied, write to us within 30 days after attending the seminar and return the course materials and we'll arrange for you to receive a full refund - hassle-free!

Cost-effective for groups of 5 or more.