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Business Writing for Technical Professionals
This course can be customized to meet your needs, and is delivered at most locations internationally. for more information.
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What People Said About Business Writing for Technical Professionals
“It really opened my eyes to writing and brainstorming techniques I hadn't heard of.”
“Fresh approach to an old subject.” - Randy Langford, Project Manager, Providence Health System
“It directly related to applicable work communication.” - Carol Clark, Mentor Graphics Corp.
“Very informative and open to adaptation for students' needs. Reference materials that are concise and easy to use are very helpful - thank you!”
“Excellent content and knowledgeable instructor. I liked the presentation style. A '10' on a 1-10 scale!” - Prashanth Nujetti, Sr. Systems Engineer, Menlo Worldwide
Course Description
This workshop aims at the challenges unique to the writing-averse among technical professionals – audience, persuasion, voice, presentation, as well as a bit of a practical language tune-up, rich in tips relevant to technical subjects. We focus on the written deliverables specific to technical professionals (product evaluations, proposals, RFP’s, emails, organizational announcements, technology strategy documents, how-to materials, and more).
Benefits
This course enables participants to: E
Who should attend:
IT Professionals Technical Architects Hardware/Software Testers Technical Trainers Analysts
Other technical professionals
who would like to improve writing skills
Instructor: Susan de la Vergne
Workshop Content
Audience and Objectives Beginning with the end in mind: What’s “success” in business writing? What does your audience know and expect? Level of detail; level of formality Internal vs. external audience Is your audience “for” or “against” what you have to say? Mechanics: Grammar tune-up
Different Kinds of Written Deliverables Types of business writing – technical documentation, how-to, persuasive material, and more! When and when not to use email When and when not to use “standard” language and formatting Using templates (design docs, testing materials, etc.) Mechanics: Abbreviations, TLA’s (three letter acronyms), and punctuation basics
Approaching the Task Organizing your thoughts – what’s your concept? Brainstorming – who needs an outline? Capturing and sequencing your ideas Paragraphing, formatting and organization Mechanics: Parts of speech and why they matter
Getting it Down on Paper (or on “Paper”) Using simple, natural language Organizing with sub-heads and bullet lists Being specific; eliminating ambiguity Avoiding clichés; making transitions Mechanics: Advanced punctuation
Voice and Readability Building rapport with your audience Active vs. passive voice Clarity and tone Editing – what to cut (redundancy) and what to add (flow) Mechanics: Vocabulary (including words that don't exist but people use them anyway)
Other Business Writing Challenges and Considerations Delivering unwelcome news in writing Proofreading financial and technical data Appearance – font and format Timing the delivery of what you’ve written Mechanics review
Our Guarantee
If for any reason you are not satisfied, write to us within 30 days after the workshop and return the course materials and we'll arrange for you to receive a full refund - hassle-free!
Fee includes a comprehensive workbook and email/phone follow-up with the instructor after the workshop to assist with implementation. This workshop can be customized to meet your needs, and is delivered at most locations internationally.
Contact us for more information.
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